Monitoring StaffBack to blog posts
We all know that staff are the most important and usually the most expensive resource in a business. Your EPoS system should help you to schedule your staff shifts, then control them and keep records of the staff hours and jobs. Reports that show you how busy you are and when are an important tool in planning staffing and opening hours, if you aren’t getting this nugget of information regularly in an easy to read format without hours of compilation, you are missing a vital part of the puzzle you need to operate an efficient profitable business. It is extremely valuable if you can get the sales by time range during the day and if that is broken down by department it provides a wealth of great business information.
Making sure that you can monitor the staff that you have so that you can see who is doing what and how well, will highlight who your best staff members are and who might need some additional support or further training. You EPoS system should be showing you as much detailed information regarding each staff member as you need but priority would be highlighting things like voids and returns. You should also be able to see which staff member does the most turnover for a specific date or time so that you can schedule your best staff at the busiest times to make sure you provide great service to your customers. Your best salesperson is the staff member who is dealing directly with your customer so monitoring those staff and making sure you are training and supporting those staff who need it is vital.
Simple features like being able to open tables or accounts on any terminal whether or not the Internet is working should be a minimum. Allowing staff to log onto one till and continue that same sale on another till by just logging into it should also be available and also not be dependent on the Internet connection. Similarly if you use remote printers as kitchen printers etc. they should be accessible from all tills and again not reliant on an Internet connection.