5 Ways a Lightweight Terminal Can Help Improve your Customer Delivery

Did you know that customers are more likely to share a negative experience than a positive one?

In hospitality and retail, customer delivery will play a major part in the success of your business because positive customer experiences tend to lead to repeat visits and future purchases.

With a lightweight card terminal, you can offer your customers a method of payment that ensures improved customer delivery. So, let’s take a closer look at how the speed, convenience, reliability, security and flexibility of a lightweight terminal could help your business to set itself apart from competitors and attract excellent reviews. 

Speed

Consumers place value in a swift, effortless service. In 2021 contactless payments accounted for 56 per cent of all credit card and 69 per cent of all debit card transactions in the UK. * So, with over half of all card payments being contactless and a transaction taking around 2 seconds you can ensure that a customer spends less time queueing at the till. That’s a win-win situation for you both.

Convenience

A portable lightweight devise makes it easy for transactions to take place anywhere on your business premises. This means that cafés and restaurants are not restricted to payment at till, but can also offer payment at table, on a terrace or even in the garden.

Reliability

Poor Wi-Fi connection can be incredibly frustrating for the customer and time-consuming for your team. Be safe in the knowledge that even if your Wi-Fi fails or is patchy, you can depend on the built in SIM card of a portable device for mobile connectivity to 3G and 4G signal to give you back up with every transaction.

Security

Lightweight card payment terminals are equipped with the most advanced security measures to protect yourself and your customers against fraud. Look for point-to-point encryption to ensure card data is protected.

Flexibility

Consumers are now more than ever attached to their smart phones, so they will appreciate the option to use digital wallet payments like Apple, Samsung and Google Pay as well as all the major cards with both chip and PIN and contactless payments. 

No business can afford to fall at the last hurdle by spoiling a positive customer experience with an embarrassing fail when it’s time for them to settle up. When your team are using a portable card payment solution that is fast, dependable and reduces the pressure of customer waiting time they are much more likely to succeed in attaining a positive customer experience. A lightweight card payment terminal could be just what your business needs to improve customer delivery.